Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at digitalpratibha90@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at digitalpratibha90@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at digitalpratibha90@gmail.com.

💸 Refund & Cancellation Policy

At PRATIBHA DINESH POOJARI, we value our customers and strive to offer a hassle-free and fair refund and cancellation policy. Please read the details below to understand how we handle cancellations, returns, and refunds.

🔁 Order Cancellations

  • Cancellation requests will be considered only if made immediately after placing the order.

  • Orders that have already been processed, packed, or shipped cannot be cancelled.

  • Custom or personalized products cannot be cancelled once the printing or production has started.

🚫 Non-Cancellable Items

  • We do not accept cancellation requests for perishable items (like flowers, food, or edibles), or customized/personalized products.

  • However, refunds or replacements may be offered if the item delivered is damaged or of poor quality, after verification.

📦 Damaged or Defective Items

  • If your order arrives damaged, defective, or not as described, please contact our Customer Service team within 7 days of receiving the product.

  • After assessing your complaint and verifying the issue, we will offer a refund, replacement, or another appropriate resolution.

⚠️ Product Not As Expected

  • If you feel the product received is not as displayed on the website or does not meet your expectations, notify us within 7 days of receiving it.

  • Our support team will review your concern and take the best action possible.

🛠️ Warranty Issues

  • For products that come with a manufacturer warranty, please contact the brand's service center directly for repair or replacement.

  • We are not liable for such warranty claims once the product is delivered.

💳 Refund Processing Time

  • Once a refund is approved by us, it will be processed within 3–5 business days to your original payment method.

  • The actual time for the refund to reflect in your account may vary depending on your payment provider.

📞 Contact Us

If you have any questions or need support, feel free to contact us:

Name: PRATIBHA DINESH POOJARI
Phone: 9004165257
Email: digitalpratibha90@gmail.com